The hospitality industry is split between many different categories. Typically, food, accommodation and travel are the most popular and gain the most attention. The ability to be successful in this industry is highly related to the quality of customer served provided. The larger organizations may be involved in multiple facets of hospitality, while the small business is likely to target and excel in a single category. For those in the hospitality industry that are able to operate in several categories, there are many more opportunities to find customers and create a successful business.
Also, the hospitality industry is likely to depend on a strong economy. Any business involved in this industry can thrive when people are happy to spend on travel or going out to eat. However, in times of a challenging economy, there may be a need to be more creative in an effort to bring in the business, such as offering special discounts or activities.
Here is an overview of the three main categories of the hospitality industry:
Food and drink
The major hospitality industry is likely to relate to food and drink. This element can range from the personal catering establishments to fast-food eateries and high-end restaurants. Also, this area of hospitality can easily be combined with other industries, such as movie theaters or bowling alleys. Also, if a hotel has a restaurant on the concessions, the ability to serve high-quality food with excellent service is only going to enhance the all-round customer experience.
Bed and breakfast, hotels, resorts and similar places are a significant part of the hospitality industry. The businesses that rely on an outside service to provide hospitality can range from the most high-end hotels to the more affordable end of the market, such as campgrounds. Travelers will expect to receive simple amenities and thoughtful treatment, so the hospitality offered should be efficient, integrate comfort, and be very attentive to guests. A high-quality service that leads to guests feeling catered to and appreciated will more likely lead to a pleasant experience and hopefully use the same accommodation in the future.
The next major segment of the hospitality industry relates to travel and tourism. This may refer to all forms of transportation, such as cruise ships, trains and airlines. On the cruise ships and flights, the staff is able to function as hoteliers and food servers in an effort to give guests a comfortable and enjoyable experience. Both the vacationers and business travelers will appreciate and benefit from this type of service.